AI empowers frontline workers to improve customer service and jobs
Many people assume that AI will replace field technicians with remote solutions. Instead of eliminating jobs, businesses across various industries use AI to enhance the roles of frontline workers, improving customer service and job quality. Integrating AI into the workforce is not about replacement but augmentation–empowering employees to perform better, innovate and adapt to an […]
Can the BBC rely upon a culture that encourages celebrities to come forward when they misbehave?
The BBC has publicly acknowledged its celebrity power problems. household name have been the subject of accusations (against professional dancing on Strictly come Dancing), dismissals (One show host Jermaine Jennifers) and criminal convictions in recent years (news anchor Huw Edwards). Because of the nature of the day-to-day operation, which involves so many high-paid stars – […]
Hire the unexpected: How to attract and hire creative talent
It is difficult to hire creative specialists. The market is saturated, requirements are constantly changing, and there are few unique skills. Here are some tips to help recruiters successfully retain and attract creative talent. Hire the Unexpected Some hiring decisions may seem unsuitable at first, but they work out well in the long run. One […]