Jason Spry, Portfolio Leader for Process Automation at Ricoh Europe
The workplace of today is always changing. The workplace is constantly evolving. With the rapid introduction of new technology, the changing expectations of the multigenerational workforce, and the ongoing hybrid work debate, it’s becoming increasingly difficult to optimize the employee experience.
Our recent research has revealed that employees now place automation technologies, such as workflow management and digital archiving, as the key to a fulfilling employee experience.
When asked what would make them more fulfilled, a quarter of respondents said that having the right technology would allow them to spend their time on rewarding tasks. Another 21% of employees said that better software, such as automation, would make it less likely for them to leave their current job in the coming 12 months.
In the end, businesses cannot ignore the increasing demand for technology that supports processes as they adapt their work environments to meet employee needs. They risk losing their top talent if they don’t.
A clear appetite for process automation
Automation technologies are increasingly being requested by employees to eliminate mundane and repetitive work. These demands are a result of a collective desire to have more time for meaningful work aligned with personal goals and professional development.
Although business leaders are aware of the desire of employees for automation, they have not been able to implement such technologies as quickly as they should. While they actively desire process automation, nearly a third of employees (32%) say that they do not have access to these technologies.
This isn’t just an IT problem; it’s also a missed chance to empower employees to work smarter and not harder. Employees who are stuck in a routine can easily become disengaged. This makes it easier for their competitors to lure them away with more rewarding work environments.
A preoccupation with the mundane can also stifle employee creativity and innovation. This further undermines business growth.
Business leaders drag their heels
It is not always easy to implement process automation, despite the obvious benefits.
Over the years, many organisations have created a web of semi-automated and manual processes. This has resulted in a complex set of workflows. It can be likened to trying to rebuild a plane while it is in flight when you are untangling the processes.
No surprise, then, that nearly a third of decision makers (30%) say they require better guidance about how to integrate automation without disrupting current processes. Many are hesitant to take action because they fear a botched integration that could cause downtime or operational problems.
Delaying these investments can only slow down efforts to increase productivity and cause employees to look for pastures elsewhere.
How to overcome nervousness and deliver business impact
While their hesitation is understandable business leaders need to find a way to deploy technology for process automation.
Any automation strategy must be tailored to specific business needs. This will ensure that the solutions are in line with real business requirements, and not just generic fixes. Any automation strategy should include employees and key stakeholders from the beginning. By involving employees and key stakeholders, you can reduce fears about the changes.
Instead of implementing a large-scale transformation at once, businesses should start by automating smaller and more manageable tasks. Pilot phases are a great way to build confidence, demonstrate tangible benefits and smooth any unexpected issues.
It is important to work with a digital partner who has experience in the field. This will help you navigate the technical complexity and ensure a smooth transition. You can also maintain business continuity, while giving your employees the freedom to perform to their full potential.
Automation for a satisfied workforce
Process automation is not a nice-to-have in an age of employee apathy. It’s now a must-have for companies that want to retain their best talent and gain competitive advantage. The technology of process automation can transform mundane routines into an opportunity for growth and creativity, which will allow employees to be more motivated and fulfilled in their jobs.
In the end, business decision makers must overcome their fear of unknowns. Organisations can implement automation technologies with confidence if they have the right digital partner and team in place.
Do you drag your feet on automation? HR News published the first article on unintended consequences when delaying technology investment.
