With the holiday season approaching, many young people in the UK are taking on temporary jobs in the hospitality industry to earn an extra income.
The number of staff in pubs, restaurants and hotels increases during this time, with students and young adults making up the majority.
It’s not all good cheer. Unite the Union conducted a survey and found that 90% of hospitality workers have experienced sexual harassment in the workplace. It is alarming that this happens in a field where many young people work.
Ruth Sparkes warns that late nights and drunken customers can create a dangerous combination. She is the co-founder of SaferSpace an organisation dedicated in preventing workplace harassment. Sexual harassment is not a part of the workplace for many young people. It shouldn’t be tolerated.
Hotel Jobs attract young workers
According to Office for National Statistics data, approximately one third of hospitality workers are between the ages of 16 and 24. This group, especially during the busy holiday season, works in pubs and bars and restaurants. They often work long hours and late shifts and have close contact with their customers.
Sparkes says that “these young workers don’t always know their rights, or are afraid to speak out. They don’t even know where they can turn.” The fear of losing their job or receiving a bad recommendation creates an atmosphere where sexual harassment is allowed to go unchecked.
During this period, women workers are at increased risk. The combination of alcohol-fueled patron behaviour and the late-night demands create an environment that is conducive to harassment.
Former bar workers shared their experiences. She told us that, during a Christmas party, several men made crude remarks about her and tried to touch her. My manager dismissed the incident, telling me, “They’re drunk, smile, and move on… Think of the tips!” I felt helpless.
New legal framework against workplace harassment
The UK government introduced the Workers Protection (Amendment of Equality Act 2010). The legislation places an obligation on employers to prevent sexual harassment at work. It also extends protections for off-site events, such as Christmas parties.
Employers must now implement preventative measures in order to protect their employees. They are required to ensure that workplace policies address harassment effectively and create a safe working environment for everyone.
Sparkes stated that although legislative changes are important, they alone are not sufficient.
Sparkes stated that “the Worker Protection Act is a powerful message for employers. However, real change will require enforcement and a major shift in the culture of some workplaces.” “Policies only work if you are committed to implementing them.” Each member of the staff should feel respected and safe, especially in such a time of high pressure.
HR’s role in creating safer work environments
In high-pressure environments such as hospitality, addressing workplace culture and making sure employees feel supported is critical to reducing risks for workers. HR teams are required to remain vigilant as organisations navigate through this busy time, ensuring that new regulations are adhered to while also fostering an environment of safety and respect.
Sparkes emphasizes that employers are ultimately responsible for the safety of their employees. She says that having policies in writing is not enough. Employers must offer proper training, treat complaints seriously and create a culture in which harassment is addressed immediately. A simple reporting tool such as SaferSpace would be ideal.
Sparkes says, “The hospitality industry is at the heart of the holiday season.” It’s where we connect and celebrate. It must be safe, especially for those who work hard to make sure we have a great time.”
