AI employees have become a reality. The coworkers you interact with regularly at work are no longer just humans. Now, they include digital and agentic robots that can perform tasks with a speed and accuracy unmatched by their human counterparts.
HR professionals already use a digital worker. 25 percent of employers use AI in their human resources departments.
The deployment of AI in HR is a delicate dance that should be done at a deliberate and steady pace.
is the first step to program and design AI employees so that they are a superintelligence safe for humans to control. You must also start inculcating ethical values at an early age.
Early on, we teach our children the difference between what’s ethical and what’s not. Imagine a society where children were not taught to distinguish between right and wrong. This could lead to chaos and catastrophe. How can one assume that an AI employee knows what to avoid if they don’t instill ethical values into them from the very beginning of their superintelligence?
The second stage is to organize a group of inclusive testers who will review the technology prior to deployment. One person cannot imagine all the possible pitfalls and unintended biases when programming new AI.
Create a team of testers, starting with the frontline staff and working up through all levels and departments in your company. You will have the best chance to make sure that your AI is aligned with the mission of the company and working for everyone.
Offshore hiring will be an outdated practice in the near future. AI employees and a commitment to this direction will separate you from your competitors. McKinsey estimates that up to 30% of the work hours will be automated by 2030, which is equivalent to 12 hours per week.
Your human team will immediately benefit from digital employees who have been properly vetted and trained. Subject matter experts who are called in to resolve any escalated issues will have more time to work on complex problems that require a creative approach. Customer service wait times can be dramatically reduced, leading to a better brand association and increased customer satisfaction.
Your employees will feel less burdened by unnecessary tasks. This will lead to increased job satisfaction, and eventually lower turnover and higher retention.
AI agents are more than just chatbots. These agents are the closest thing to the Turing Horizon where machines can be indistinguishable as humans. As an HR professional, you have a lot of options.
Now you can install a digital employee in your workplace that works autonomously, with almost no human input. They can create new workflows and solve problems that used to take up an enormous amount of time for your employees in the past.
Undoubtedly, you are familiar with the term generative AI or GPT. But this is more than that. Imagine this. You can think of it like this: If you asked chatGPT how to create an application portal, the AI would provide you with a set of great instructions.
Understanding agentic AI, its capabilities and how they can benefit your company and department is crucial for HR leaders.
Agentic AI will bring digital employees who are far more advanced than the automations that were used in the past. Agentic agents can help your company move from fragmented system to an end-toend automation framework that covers the entire customer journey or application process.
Whether you realize it or not, you are at a technological inflection point. Digital employees, Agentic Agents are revolutionising the way companies and industries operate.
Your AI employees will increase the productivity of both your business and your existing staff. They will improve your overall business health by enhancing the interactions between subject matter experts, clients and those in need. This new technology must be researched, built, deployed, and used as soon as you can.
