Employee recognition expert, O.C. Tanner, has launched ‘Culture Intelligence’ – a suite of AI-enabled tools to elevate the quality and impact of recognition giving, and to reduce staff turnover due to colleagues feeling unappreciated. http://www.octanner.com
“Our smart AI tools are focused on improving the quality and delivery of recognition while effectively connecting the dots between recognition and employee retention”, says Robert Ordever, European MD of O.C. Tanner. “Poor recognition can negatively impact an organisation’s return-on-investment and workplace culture which is why it’s so important to get it right. Our AI suite supports managers and employees to ensure appreciation is top of mind and delivered with impact and meaning.”
Culture Intelligence, which sits within O.C. Tanner’s Culture Cloud platform, includes Recognition Coach for real-time micro-coaching to improve recognition giving; Dashboards to help managers and leaders visualise the link between recognition and retention; and Smart Notifications which delivers automated reminders to encourage employees to recognise one another, while notifying managers to take action when direct reports haven’t received recognition. The ‘MyCircle’ tool also leverages machine learning to identify all the people an employee is informally connected to within the organisation. It then recommends a relevant, personalised list of people to follow in order to strengthen workplace connections.
Ordever says “AI is here to stay and so it’s important that business and HR leaders harness safe and value-adding generative AI tools such as our Culture Intelligence suite, which are leading the way in the recognition space.”
Recognition Coach effectively mentors employees and managers on how to improve employee recognition delivery, by giving real-time tips on how to make it more relevant and personalised. Plus, the use of Dashboards makes it easier to see the link between the number of employees at risk of leaving based on the recognition they have – or indeed haven’t – received. By ensuring these individuals are recognised before they feel undervalued, this will lead to a more positive and connected organisational culture while reducing employee attrition.
Built on a purposefully trained model informed by years of workplace culture research and deep recognition data, O.C. Tanner’s AI capabilities provide support and guidance when and where they’re needed, making recognition not just more efficient, but also more effective and inclusive. Recognition Coach alone analyses over 100 million recognition moments to offer instant feedback on how recognition messages to colleagues can be improved.
Ordever adds, “With Culture Intelligence, organisations now have access to an advanced AI toolkit that ensures every recognition moment is timely, memorable and impactful. Plus, by providing leaders with analytics that demonstrate the link between recognition giving and retention, this strengthens the case for a culture of integrated recognition in which meaningful appreciation is given, received and witnessed every single day.”
